Support Services

• Do you offer discounts or promotions for bulk or wholesale orders?

  Yes, we offer discounts or promotions for bulk or wholesale orders depending on factors such as order quantity and product availability. Please contact our customer support team for more information about our bulk pricing options.

• Do you offer free return shipping for defective or damaged products?

  Yes, we typically offer free return shipping for defective or damaged products covered under warranty. Please contact our customer support team for assistance with arranging return shipping and obtaining a prepaid shipping label.

• How long does it take to process a return or exchange?

  Processing times for returns or exchanges vary depending on factors such as the nature of the request and our current workload. We strive to process returns and exchanges as quickly as possible and will provide updates on the status of your request.

• What is your return policy for LED light strips and accessories?

  Our return policy allows for returns or exchanges within a specified period from the date of purchase, subject to certain conditions. Please refer to our website or contact our customer support team for detailed information about our return policy and any applicable restocking fees.

• What is your warranty policy for LED light strips and accessories?

  Our warranty policy typically covers defects in materials and workmanship for a specified period from the date of purchase. Please refer to our website or contact our customer support team for detailed information about our warranty coverage.

• What payment methods do you accept for orders?

  We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Please refer to our website or contact our customer support team for a complete list of accepted payment methods.